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How do I change the Dollar ($) symbol to another currency symbol e.g. £

How do I remove products from my store?

How do remove categories from my store?

Who are apoogee.com?

How do I apply for my free on-line store?

What is Miva Merchant?

Do I need a product to sell to be able to apply for an on-line store?

Can it be a service?

Do I need to be an expert on the Internet?

What happens if I get stuck whilst building my on-line store?

How do I get pictures of my products on my on-line store?

How do I categorise my products?

How do I link the picture of my product with the description of it?

How do I link the picture of my product with the description of it?

Who can apply for an on-line store?

What is an on-line store?

Are there any weekly/monthly charges?

What are the optional extras?

How do I charge for my products?

How do I accept payment?

What about shipping my products?

What happens if I forget my password/log in details?

How do I advertise my on-line store?

How do I get people to visit my on-line store?

What does apoogee.com do to promote my on-line store?

Does the on-line store require a lot of maintenance?

Can I choose the address of my on-line store?

What happens if the address I want is already in use?

How do I add/delete products from my on-line store?

How do I change the price of a product?

Can my on-line store help me to generate a mailing list?

Is it really completely free?

How do I change the Dollar ($) symbol to another currency symbol e.g. £

a) Enter you admin area
b) Click on the small blue triangle (left frame of screen) next to the word 'Stores'
c) Click on your store name;
d) Click on 'Settings' option (right of screen);
e) Click down arrow next to 'Currency Formatting';
f) Select 'Generic Currency Formatting';
(Click Update if the screen does not refresh automatically)
g) Click on the Generic Currency Formatting option that will appear in the top list of options;
h) i) Select the required currency symbol or ii) Click other and type in your symbol

How do I remove products from my store?

This is one method to remove products, there are more efficient methods. Please refer to the user manual for instructions.

1) Log into your store building area at http://www.apoogee.com;
2) Click on small blue triangle (left frame of screen) next to 'Stores';
3) Click on small blue triangle next to your Store name;
4) Click on small blue triangle next to 'Products';
5) Enter the name of the product you wish to delete in the 'Search' entry box (in the right frame of the screen), click on the binoculars next to the input box;
6) Your product should then be displayed on screen. On the left next to your product is a checkbox (in a column with 'Remove' displayed at the top of the column);
7) Check the checkbox next to the product you wish to remove and click 'Update';

Your product will now be removed from your store.

How do remove categories from my store?

1) Log into your store building area at http://www.apoogee.com;
2) Click on small blue triangle (left frame of screen) next to 'Stores';
3) Click on small blue triangle next to your Store name;
4) Click on small blue triangle next to 'Categories';
5) Click on the category you wish to remove;
6) The category information will be displayed on the right of the screen,
7) To remove, click on 'Delete' (on the right of the screen)

That category will be removed.

Who are apoogee.com?

apoogee.com are a company dedicated to providing exceptional ecommerce solutions aimed at Small / Medium Sized companies. We are trying to provide solutions that can easily be administered and maintained by you the customer

How do I apply for my free on-line store?

Just click on the 'Free Store' link (above or to the left). You will then be required to complete a simple form. It takes approximately 5 minutes to complete the application procedure.

What is Miva Merchant?

We work in association with Miva, you provide develop excellent Merchant solution and provide the user manuals and on-line support.

Do I need a product to sell to be able to apply for an on-line store? Can it be a service?

Yes, you can sell anything on your time, from the latest computer software to 1 hour guitar lessons!! (Please read out terms and conditions)

Do I need to be an expert on the Internet?

You do not require any TECHNICAL or PROGRAMMING skill. You must be capable of connecting to the Internet and visiting www.apoogee.com. All stores are built by filling in simple forms.

What happens if I get stuck whilst building my on-line store?

There is a wealth of Help and Support. We offer a quick start page which will give you the essential to start building your store. You will also have the facility to view and print the full user manual, specific to your store. If that is not enough you can join the usergroup and receive expert email help from Miva direct.

How do I get pictures of my products on my on-line store?

If you can prepare product pictures i.e. scan or from a digital camera, you can easily send pictures to your store. If you have no way of preparing them, you can post us photographs of your products and for a small charge we will add them to your store for you.

How do I categorise my products?

This facility is only available for Merchant accounts. You must create Categories within the Store Building area. You enter the Store Building area, click on Stores, select your store and click 'Add Category'.

How do I link the picture of my product with the description of it?

We can offer this as an upgrade. It involves a little re-coding, you can do it manually (if you're confident) or let us do it.

How do I keep track of the products on my on-line store?

You will automatically be emailed once you receive an order. You will then be required to log into your Store Building area and click on Order Processing and then 'Un-batched Orders'. A list of your orders will then be displayed.

Who can apply for an on-line store?

Anybody. Please see our terms and conditions.

What is an on-line store?

An on-line store is a store that is based on the World Wide Web. It will allow you to take secure orders over the Internet.

Are there any weekly/monthly charges?

The Free store is completely free, there are NO other charges. Our other ecommerce solutions have a License Fee charge and a monthly hosting charge.

What are the optional extras?

We will provide exciting modules that ENHANCE, your store. You do not require the modules in order to open your store, they are OPTIONAL and will add further functionality e.g. Add a coupon system, whereby you offer your customers coupons that they can redeem within your store!

How do I charge for my products?

You determine the prices of your products, you can change your prices as you require.

How do I accept payment?

You have the choice to take credit card or cheque/money order orders. If you take credit cards you must establish a merchant service with a bank. All sensitive information will be transmitted through a secure server.

What about shipping my products?

You will be responsible for delivery of your products. It would be a good idea to state your shipping charges and delivery terms somewhere on your site.

What happens if I forget my password/log in details?

Just email us at Customer Services and give us your store name. You must also email us from the address which appears on your store account.

How do I advertise my on-line store?

Please visit our Promote Your Site page here. We will provide hints for on and off line promotion. THIS IS VERY IMPORTANT.

How do I get people to visit my on-line store?

The more you promote your site, the more visitors you will have. Please visit our Promote Your Site page here. We will provide hints for on and off line promotion. THIS IS VERY IMPORTANT. Don't forget it is important that you offer a good service in order to generate positive word or mouth advertising.

What does apoogee.com do to promote my on-line store?

We have a detailed advertising campaign to both encourage new stores and also promote those existing store holders.

Does the on-line store require a lot of maintenance?

This is entirely up to you. Once you have your store built, you can leave it to run itself. There is no admin on your behalf, we will keep an eye on the technical hosting and make sure everything ticks over efficiently. We would advise you to add new products and run special offers in order to keep your customers interested.

Can I choose the address of my on-line store?

If you choose a solution shared as part of apoogee.com your address will be along the lines of www.apoogee.com/YOURSTORE If you have a Domain Account your address will be www.YOURCOMPANY.com/YOURSTORE

What happens if the address I want is already in use?

During the application you will be informed if your store name has been used.

How do I add/delete products from my on-line store?

This is achieved within the Store Building area of your store. You can simply add and remover products, just complete simple forms.

How do I change the price of a product?

This is achieved within the Store Building area. Just locate the product you wish to amend, make the changes and click 'Update'.

Can my on-line store help me to generate a mailing list?

We will soon be providing a module that will allow you to maintain a mailing list on your store.